Refund & Cancellation Policy
Our customer commitment is simple: if FBA Auditor (operated by Orvex Software) does not identify verifiable, actionable discrepancies on your monthly Amazon FBA reports, we provide an immediate 100% refund.
1. Actionable Findings Guarantee (30-Day Window)
We stand unconditionally behind our algorithmic audit engine. You are fully eligible for an immediate 100% money-back refund within 30 calendar days of purchase under either of the following conditions:
✓ Zero Substantiated Discrepancies
If the unlocked audit report generated by our engine identifies $0.00 in valid contractual or billing extension variances on your Amazon FBA inventory and fee records.
✓ Fulfillment Partner Disproves Findings
If Amazon Seller Support or your warehouse account manager proves that flagged line items (inventory adjustments, fee preview dimensions, or returns) were accurately accounted for under Amazon's policies.
2. Paddle Merchant of Record Terms
FBA Auditor partners with Paddle (Paddle.com Market Ltd / Paddle Payments Ltd) as our Merchant of Record and authorized reseller.
In accordance with the Paddle Buyer Terms and Conditions, Paddle handles buyer inquiries and refund fulfillment. We actively enforce a fair, no-hassle customer refund workflow to resolve any questions or issues promptly without friction.
3. How to Request a Refund (Step-by-Step)
To request a refund, follow these simple steps:
-
Send an email to support@fba-auditor.com with the subject line:
Refund Request - [Your Audit ID or Order ID]. - Include the email address used during checkout and a brief note explaining that the findings were non-actionable or disproved.
- Our support team will review and confirm your refund within 24 to 48 business hours.
- Once authorized, Paddle automatically credits 100% of the funds back to your original payment method. Depending on your financial institution, the refund typically reflects in your account within 3 to 5 business days.
4. Card Statement Descriptor & Chargeback Prevention
ℹ️ Recognized Transaction Details
When you purchase an audit from FBA Auditor, the transaction will appear on your bank or credit card billing statement as:
If you ever do not recognize a charge or have any inquiry regarding a transaction, please contact us directly at support@fba-auditor.com before contacting your bank. We can issue a complete refund immediately without the delays or complications of formal bank chargeback disputes.
5. Contact Information
For all refund, billing, or guarantee questions:
Email: support@fba-auditor.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Commitment: All inquiries answered within 24–48 business hours.